Good to know
Inclusive services and information for your stay with us
Half Board
Regional dishes made of high-quality products. Salad buffet, first course and second course of choice, and dessert.
Breakfast
Hot beverages, different egg dishes, fresh bread, spreads, alpine cheeses and local cold cuts, organic yogurt, and cereals.
Body Care Products
Vitalis Dr. Joseph beauty products are made in South Tyrol.
Advantage Card
Free use of all public transportation in South Tyrol.
Good To Know
- Discover Val Sarentino and so much more—easily and for free. With the Sarntal Card, your stay becomes even more interesting and full of experiences. This card gives you access to a world of benefits and allows you to explore the best of Val Sarentino and its surroundings.
- The price of your stay includes breakfast, a choice of evening menu with a buffet of salads and vegetables, themed dinners, use of the sauna, free rental of cross-country skiing equipment, snowshoes, and sleds, a waxing station, and a small repair area for alpine skiers.
- Prices are per person, per night, and include half board.
- Arrivals are possible every day.The rooms and suites are ready to check-in from 4 pm to 6 pm. We ask you to inform us in case of late arrival.On the day of departure, please leave your room by 10 am.
- A seasonal supplement of 15.00 € - 25.00 € is charged for stays of 1-3 nights. A stay with the half board can be booked starting from 3 nights.
- Please make the down payment by advance transfer as indicated in the booking confirmation.
- Pets are not allowed.
- Smoking in our rooms and suites is not permitted.
- From the minimum occupancy (visible in the detailed room/suite sheet):children up to 1.9 years: 30 € per daychildren 2 to 5.9 years: 50% of the regular pricechildren 6 to 8.9 years: 65% of the regular priceand 9 to 13.9 years 75% of regular price.Teenagers or a third person in the parents' room/suite receive a 10% discount.
- For reservations from 9 nights or more, you’ll get a on the regular price (high season excluded).
- Free cancellation up to 28 days before the check-in date.Later cancellations:
- up to 14 days before arrival: 40% of total price
- Up to 7 days before arrival: 50%
- Non-arrival: 100%.
Early departure: 70% of the remaining stay. - We accept cash as well as credit cards (Visa, Mastercard) and debit cards.Please note cash payments are allowed only up to €4,999.99 (excluding non-EU citizens).
- According to our availability, we consider your individual room request.The rooms could be slightly different from the pictures, floor plans, decoration, and furniture.
- Upon request and for an additional fee we cook lactose- or gluten-free alternatives.
- If you wish, you can charge the batteries of your e-car at our hotel.
- Alpenhotel PenserhofKemenater PetraIBAN IT09W0823358870000300060518SWIFT Code RZSBIT21032
- The local tax of 2,70 € per person (from 14 years) and night will be charged separately.
- Secure parking is available at the hotel.
- For the maximum comfort of our guests, please let us know in advance your personal preferences and any food intolerances.
Arrival
by Bike or Motorcycle
Have you spent your trip by bike or motorcycle? Parking in our secured garage is included for the duration of your stay.
Location and Arrival
How to find us
You will find us here.
· Bozen, 40 km, 40 min
· Verona, 190 km, 2.20 h
· Sterzing, 26 km, 30 min
· Innsbruck, 80 km, 1,15 h
Contact
For inquiries about the stay